FAQ's

No, our premises are not open to the public. We do not currently have any retail locations.

No, we do not offer wholesale prices.

No, we do not offer plant installation and design services.

Our number one priority is that our plants arrive in happy, healthy condition. You never know what adventures a plant can get into making its way to your home! Our plants ship in their nursery grow pot to allow for a safe and comfy ride all the way to your doorstep. Allowing plants to stay in their grow pot while being shipped helps reduce the risk of stress and shock that could happen if they were to be potted in a new planter before leaving the greenhouse. If you paired your plant with one of our planters, the grow pot will be securely nestled inside.

First, lucky them! Second, on our cart page you’ll find an option to add a gift note. You can rest assured that all orders are shipped without pricing information and include directions on how to access plant care instructions guide.

The short answer is, no. First, let your plant acclimate to its new environment. Place the plant in the spot you plan to keep it in. Let it settle in for about two weeks. After two weeks, your plant has adjusted—your home’s light levels and temperature differ from a greenhouse!—and you can pot it into its ceramic planter, if you choose. You might notice your plant’s earthenware planter is wider than the plant’s nursery pot. This space is for your plant to grow into, should you choose to repot it. But remember, this is optional: as long as your plant still has room to grow in its nursery grow pot, and looks happy and healthy, you don’t need to lift a finger! For some, the mantra ‘plant care is self care’ means the convenience of leaving it in the nursery grow pot and for others, it may mean getting your hands dirty to repot. Do what works best for you! Do not be afraid to try different methods for different plants.

If your plant arrived healthy but is no longer doing well, reach out to us with photos. We’re happy to help figure out what’s going on. Sometimes plants need a few weeks to acclimate to their new environment: your home or office.

We guarantee your plants will arrive in happy, healthy condition. It’s natural for live plants to show minor signs of stress after transit but if the damage is beyond minor blemishes*, reach out to us within 30 days. We require photos as proof of damage and to help us improve our packaging process.

Our line of earthenware planters includes options both with and without drainage holes. Most of our small and medium plants ship in their nursery grow pot to allow for a safe ride to your doorstep. Added bonus: grow pots have drainage holes so you don’t have to be as mindful when you water. They also give you the ability to use decorative planters that don’t have holes—à la cachepot. The decorative planter serves as a saucer, catching excess water that drains out. If you choose a mini or x-small plant that ships potted, and your planter does not have a drainage hole, know our team has taken extra precautions to make sure that your plant is potted properly with a generous layer before the potting mix, to aid in proper water management. Tip: when watering your plant, add no more than 1/3 of the planter’s volume in water, to avoid overwatering. Best practice is to feel the potting mix a few inches down first, and only water if the mix is dry.

For Large order (Quantities greater than 25) or corporate gifting inquires, Please fill out out Contact Form.

Live plants and small batch pottery will have variations in color, texture, finish, and size. While we make every effort to display our potted plants as accurately as possible, there may be subtle differences from what is displayed online.

If you feel all or part of your order has arrived damaged, please be sure to follow the steps below to apply for a refund or replacement. Once we have received ALL of the requested information, your case will be reviewed within 48 hours. If a refund or replacement is approved, you will be notified by email shortly thereafter. 1. Within 24 hours of receipt of your package, please email 3 photos of the damaged plant or pot as described below, as well as a photo of the shipping box to urbanpodha@gmail.com 2. Please include your order number in your email. Please note we do NOT accept physical returns of plants. We are not responsible for packages returned to us by the carrier due to incorrect or incomplete address or delivery information.

Occasionally couriers will lose a package. If your package is not delivered to you within 10 business days after it has shipped, please email urbanpodha@gmail.com

We accept all major Debit and credit cards. Also UPI Payments.

You have come to the right place. At Urban Podha your new plant comes to you direct from where it was grown—unlike most retail houseplants, which have suffered through days, weeks and sometimes months of being re-shipped and stored in warehouses. What’s more, you will also be able to find tons of plant care and styling inspiration on our site and in our social media.

Yes, your plant will look like the plant pictured on the product page. However, as with all products of nature, variations in size, shape and color are to be expected and are part of the plant’s beauty. And remember, these plants are bred to thrive and will become more lush and beautiful over time given the proper care. Please see our plant care section for more information on how to best care for your new plant.

All orders has standard rate of shipping. We take pride in ensuring proper packaging and safe delivery of your plants. We make every effort to ship all orders within 2-5 business days to manage cold weather issues and carrier delays. If multiple plants are ordered at the same time they may not all be delivered at the same time.

Please contact us within an hour of order placement at urbanpodha@gmail.com if you need to cancel an existing order. We will make every effort to accommodate your cancellation request but cannot guarantee that we will be able to do so.

Please contact us at urbanpodha@gmail.com within an hour of order placement if you need to change the shipping address for an existing order. We will make every effort to accommodate your request but we process orders quickly and cannot guarantee that we will be able to change the shipping address. We are not responsible for packages returned to us by the carrier due to incorrect or incomplete address or delivery information.

We ship via partner couriers for most shipments. We take pride in ensuring proper packaging and safe delivery of your plants. We make every effort to ship all orders within 2-5 business days. Once your order is shipped it is typically delivered within 3-5 business days. There may be additional carrier delays. Business days are Monday through Friday excluding holidays. Inclement weather and holiday shipping traffic are not factored into delivery times and may cause additional delays. We are not responsible for packages returned to us by the carrier due to incorrect or incomplete address or delivery information.